Privacy Policy

This Privacy Policy describes how David Alfaro ("we," "us," or "our"), operating under the brand Dgraphia, collects, uses, and protects your personal information when you use our services ("Services"), including when you:

• Visit our website at dgraphia.agency or any website of ours that links to this Privacy Policy.

• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. For any questions, please contact us at: [email protected]

TABLE OF CONTENTS

1. What Information Do We Collect?

2. How Do We Process Your Information?

3. When and With Whom Do We Share Your Personal Information?

4. Do We Use Cookies and Other Tracking Technologies?

5. How Long Do We Keep Your Information?

6. How Do We Keep Your Information Safe?

7. Do We Collect Information From Minors?

8. What Are Your Privacy Rights?

9. Controls for Do-Not-Track Features

10. Do United States Residents Have Specific Privacy Rights?

11. Do Canadian Residents Have Specific Privacy Rights?

12. Do European Union Residents Have Specific Privacy Rights? (GDPR)

13. Do We Make Updates to This Policy?

14. How Can You Contact Us About This Policy?

15. How Can You Review, Update, or Delete the Data We Collect From You?

1. WHAT INFORMATION DO WE COLLECT?

Information You Provide to Us

In short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in our products and Services, fill out a contact or inquiry form, or when you make a purchase through our platform.

Contact and Inquiry Forms

When you contact us through any form on our website, we collect the following information:

• Full name

• Phone number

• Email address

• Website URL (if applicable)

• Google Business Profile URL or GBP-registered phone number (if applicable)

• Your message or inquiry

• Confirmation of acceptance of our Privacy Policy and Terms of Service

Purchase and Billing Information

If you purchase a service through our platform, we collect additional information necessary to process your order and deliver the service:

• Full name

• Email address

• Phone number

• Billing address (street, city, state, ZIP code, country)

• Website URL

• Google Business Profile information

• Any other details required to set up or deliver the contracted service

Payment Data: All payment transactions are processed through Stripe. We use Go High Level (GHL) as our platform, which integrates with Stripe as the payment processor. We do not store, access, or retain your credit card number, expiration date, or CVV/security code at any point. All payment card data is handled exclusively by Stripe in accordance with PCI-DSS standards. You can review Stripe's privacy practices at:

https://stripe.com/privacy

Sensitive Information

We do not collect or process sensitive personal information such as biometric data, religious beliefs, health information, or racial/ethnic origin.

Information Collected Automatically

In short: Certain technical information is collected automatically when you visit our Services.

When you visit, use, or navigate our website, we automatically collect certain technical information that does not directly identify you, including:

• IP address

• Browser type and version

• Device type and operating system

• Language preferences

• Referring URLs

• Country and approximate location

• Pages visited, date/time stamps, and other usage data

This information is primarily used to maintain the security and operation of our Services and for internal analytics. We also collect information through cookies and similar technologies. For more details, see our Cookie Policy at:

https://dgraphia.agency/cookie-policy

Google API: Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In short: We process your information to provide, improve, and administer our Services, communicate with you, and comply with the law.

We process your personal information for the following purposes:

• To deliver the services you have requested.

• To respond to your inquiries and provide customer support.

• To send administrative communications such as order confirmations, service updates, and policy changes.

• To fulfill and manage your orders, payments, and service delivery.

• To request your feedback on our services.

• To send marketing and promotional communications, in accordance with your preferences. You may opt out at any time.

• To deliver targeted advertising based on your interests and location.

• To publish testimonials that may contain personal information, with your consent.

• To analyze usage trends and improve our Services, products, and marketing strategies.

• To comply with applicable legal obligations and respond to lawful requests.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In short: We may share your information in specific situations and only with the third parties described in this section.

We may share your personal information in the following circumstances:

• Business Transfers: In connection with any merger, acquisition, sale of assets, or financing, your information may be transferred as part of that transaction.

• Service Providers: We may share your information with trusted third-party service providers under written contracts, who are authorized to use it only as necessary to provide services on our behalf. This includes Go High Level (our CRM and service platform) and Stripe (our payment processor).

We have not sold or shared any personal information with third parties for commercial purposes in the past twelve (12) months, and we do not intend to do so in the future with respect to website visitors, users, or consumers.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: We may use cookies and similar tracking technologies to collect and store your information.

We use cookies and similar tracking technologies (such as web beacons and pixels) to gather information when you interact with our Services. These technologies help us:

• Maintain the security and proper functioning of the website.

• Remember your preferences.

• Analyze traffic and usage patterns.

• Deliver and manage personalized advertising.

We also permit authorized third parties and service providers to use tracking technologies on our Services for analytics and advertising purposes. To the extent these technologies constitute a "sale" or "sharing" of data under applicable U.S. state privacy laws, you may opt out as described in Section 10.

Google Analytics: We may share data with Google Analytics to track and analyze use of our Services, including demographic and interest reporting. To opt out of Google Analytics tracking:

https://tools.google.com/dlpage/gaoptout

For more information on how we use cookies and how to manage your preferences, please review our Cookie Policy at:

https://dgraphia.agency/cookie-policy

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We retain your information only as long as necessary to fulfill the purposes outlined in this Policy, unless otherwise required by law.

We will only retain your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, or as required or permitted by law (such as for tax, accounting, or other legal obligations).

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (for example, if information is stored in backup archives), we will securely isolate it from further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In short: We implement appropriate technical and organizational security measures to protect your personal information.

We have implemented reasonable technical and organizational security measures to protect the personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. While we do our best to protect your information, transmission of personal information to and from our Services is at your own risk. We recommend accessing our Services only from secure environments.

7. DO WE COLLECT INFORMATION FROM MINORS?

In short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit, or process personal information from individuals under the age of 18, nor do we knowingly sell such information. By using our Services, you represent that you are at least 18 years of age, or that you are the parent or legal guardian of a minor and consent to that minor's use of the Services.

If we learn that we have inadvertently collected personal information from a minor under 18, we will deactivate the associated account and take reasonable steps to promptly delete the data from our records. If you become aware of any such data, please contact us at: [email protected]

8. WHAT ARE YOUR PRIVACY RIGHTS?

In short: Depending on your location, you may have rights that give you greater access to and control over your personal information.

Depending on your country or state of residence, you may have the following rights:

• Request access to and obtain a copy of your personal information.

• Request correction or deletion of your personal information.

• Restrict or object to the processing of your personal information.

• Request data portability, where applicable.

• Not be subject to automated decision-making with significant legal effects.

To exercise any of these rights, please contact us using the details provided in Section 14 of this Policy.

Opting Out of Marketing Communications

You may unsubscribe from our marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email we send.

• Replying "STOP" or "UNSUBSCRIBE" to any SMS we send.

• Contacting us directly at [email protected]

Once you opt out, you will be removed from our marketing lists. However, we may still send you service-related communications necessary for account administration or in response to your service requests.

Cookies

Most web browsers accept cookies by default. You can configure your browser to remove or reject cookies, though doing so may affect the functionality of certain features of our Services. For more details, see our Cookie Policy at:

https://dgraphia.agency/cookie-policy

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature that you can activate to signal your preference not to have your online browsing activities tracked. At this time, no uniform technology standard for recognizing and implementing DNT signals has been established, and we do not currently respond to DNT signals or any other automated tracking opt-out mechanism.

California law requires us to inform you of how we respond to DNT signals. Because there is no established legal or industry standard for honoring DNT signals, we do not respond to them at this time. If a recognized standard is adopted in the future, we will update this Policy accordingly.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In short: If you are a resident of certain U.S. states, you may have specific rights regarding your personal information.

If you reside in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the following rights:

• Right to know whether we are processing your personal data.

• Right to access your personal data.

• Right to correct inaccuracies in your personal data.

• Right to request deletion of your personal data.

• Right to obtain a copy of the personal data you previously shared with us.

• Right to non-discrimination for exercising your privacy rights.

• Right to opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling with significant legal effects.

Depending on your state, you may also have the right to: access the categories of personal data being processed; obtain a list of third parties to whom we have disclosed personal data; or review and correct how your data has been used in profiling.

How to Exercise Your Rights

To submit a request, email us at: [email protected]. You may also designate an authorized agent to make a request on your behalf, subject to identity verification and written authorization.

Identity Verification

Upon receiving your request, we will verify your identity using the information you provide. If we cannot verify your identity from existing records, we may request additional information solely for verification and security purposes.

Appeals

If we decline to act on your request, you may appeal our decision by emailing us at [email protected]. We will respond in writing with the actions taken and the reasons for our decision. If your appeal is denied, you may file a complaint with your state's Attorney General.

California "Shine The Light" Law

Under California Civil Code Section 1798.83, California residents may request, once per year and free of charge, information about the categories of personal information we disclosed to third parties for direct marketing purposes and the names and addresses of those third parties. To make such a request, contact us using the details in Section 14.

11. DO CANADIAN RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In short: If you are located in Canada, this section applies to you.

We may process your information if you have given us express or implied consent. You may withdraw your consent at any time by contacting us, although this will not affect the lawfulness of processing that occurred prior to withdrawal.

In certain exceptional cases, we may be legally permitted to process your information without your consent, including:

• If collection is clearly in the individual's interest and consent cannot be obtained in a timely manner.

• For fraud detection and prevention investigations.

• For business transactions, provided certain conditions are met.

• If the information is contained in a witness statement and collection is necessary to assess an insurance claim.

• For identifying injured, ill, or deceased persons and communicating with next of kin.

• If there are reasonable grounds to believe an individual has been a victim of financial abuse.

• If disclosure is required by subpoena, court order, or applicable law.

• If the information was produced during the course of employment or business and collection is consistent with those purposes.

• If the collection is solely for journalistic, artistic, or literary purposes.

• If the information is publicly available as specified by applicable regulations.

12. DO EUROPEAN UNION RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? (GDPR)

In short: If you are located in the European Union or European Economic Area, the GDPR grants you specific rights over your personal information.

If you reside in the European Union (EU) or European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access: Request a copy of the personal data we hold about you.

• Right to rectification: Request correction of inaccurate or incomplete data.

• Right to erasure ("right to be forgotten"): Request deletion of your personal data under certain circumstances.

• Right to restriction of processing: Request that we limit how we use your data in certain cases.

• Right to data portability: Receive your personal data in a structured, commonly used, machine-readable format.

• Right to object: Object to our processing of your data based on legitimate interests or for direct marketing purposes.

• Right not to be subject to automated decision-making: Not be subject to decisions made solely by automated processing that produce significant legal or similar effects.

Legal Bases for Processing

We process your personal information under the following legal bases as defined by the GDPR:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.

• Contract performance: Processing is necessary to deliver the services you have requested or to fulfill a contractual obligation.

• Legal obligation: Processing is necessary to comply with applicable law.

• Legitimate interests: Processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms.

To exercise your rights under the GDPR, contact us at [email protected]. You also have the right to lodge a complaint with the data protection authority in your country of residence if you believe we have infringed upon your rights.

13. DO WE MAKE UPDATES TO THIS POLICY?

In short: Yes, we will update this Policy as necessary to remain compliant with applicable laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised date at the top of this document. If we make material changes, we may notify you by posting a prominent notice on our website or by sending you a direct notification. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this Privacy Policy, you may reach us by email or postal mail:

Dgraphia

David Alfaro

108 Legion Dr W

Converse, TX 78109

United States

Email: [email protected]

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we have collected from you, correct inaccuracies, or request its deletion. You may also have the right to withdraw your consent to our processing of your personal information.

To request a review, update, or deletion of your personal information, please contact us at: [email protected]. We will respond to your request in accordance with applicable data protection law.